Frequently Asked Questions (FAQ)
About our products
Why hemp as a material?
Hemp is one of the most sustainable and versatile natural materials:
- Very robust and durable
- Water-resistant and dirt-repellent
- Antibacterial and antimicrobial
- Requires little water during cultivation
- Grows without pesticides
- Improves soil quality
- CO2-negative cultivation
How do I care for my hemp backpack?
- For light soiling: Wipe with a damp cloth
- For heavier soiling: hand wash with mild soap
- Do not wash in the washing machine
- Allow to air dry
- Do not tumble dry
- Do not dry clean
How waterproof is the backpack?
Our backpack is water-repellent and will protect the contents in normal rainfall. In very heavy rain or submersion, we recommend additional protection for sensitive items.
How long does a hemp backpack last?
With normal use and proper care, the backpack is designed to last for several years. Hemp becomes even more robust over time and develops a beautiful patina.
Order & Shipping
How long does delivery take?
- Germany: 1-3 working days
- EU: 3-5 working days
- International: 5-10 business days
Which payment methods do you accept?
- PayPal
- credit card (Visa, Mastercard)
- SEPA transfer
- Klarna
- Apple Pay
- Google Pay
Is there a minimum order quantity?
No, you can also order individual products.
Where do you deliver?
We ship worldwide. Shipping costs vary depending on the destination country.
Sustainability & Production
Where are your products manufactured?
Our products are produced in the EU under fair working conditions. The hemp comes from controlled European cultivation.
Is your packaging sustainable?
Yes, we use:
- Recyclable shipping boxes
- plastic-free packaging
- Biodegradable protective covers
- Shipping labels printed on paper
How CO2-neutral are your products?
We calculate and offset the carbon footprint of each product:
- CO2-negative hemp cultivation
- Short transport routes through EU production
- cooperation with climate protection projects
- Annual Climate Balance Publication
Legal & Security
Is hemp legal?
Yes, we only use certified industrial hemp that complies with EU guidelines. Our products do not contain any psychoactive substances.
How secure is my order?
- SSL-encrypted payment transactions
- Secure data storage according to GDPR
- No disclosure of personal data to third parties
- Regular security audits
Warranty & Return
What is your warranty policy?
We offer a 2-year warranty against defects in materials and workmanship.
How does the return work?
- 30-day return policy
- Free return shipping within Germany
- Uncomplicated reversal via our customer portal
- Fast refund after receipt of the return
Contact & Support
How do I reach your customer service?
- E-Mail: info@hanfdesire.de
- Phone: +49 (0) 123 456789
- Chat: Directly on the website with LucyAI
- Social media: Instagram, Facebook
What are your service hours?
Our customer service is available Monday to Friday from 9:00 a.m. to 6:00 p.m.
Community & Engagement
How can I become part of the HanfDesire community?
- Newsletter registration for exclusive updates
- Follow us on social media
- Share your experiences with #HanfDesire
- Take part in our community events
Is there an affiliate or partner program?
Yes, we offer an affiliate program for content creators and sustainability influencers. Contact us for more details.